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~subject:"Human Resource Management"
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Human Resource Management
USA
36
United States
36
Arbeitsbeziehungen
25
Employment relations
25
Call centre
21
Callcenter
21
Personalmanagement
18
Germany
15
Deutschland
14
Telecommunications industry
13
Telekommunikationssektor
13
Collective bargaining
11
Tarifverhandlungen
11
Gewerkschaftsmitgliedschaft
10
Union membership
10
Arbeitsbedingungen
9
Telecommunications
9
Telekommunikation
9
Working conditions
9
Gewerkschaft
8
Mitbestimmung
8
Outsourcing
8
Arbeitsgruppe
7
Arbeitsorganisation
7
Codetermination
7
Comparison
7
EU countries
7
EU-Staaten
7
Team
7
Vergleich
7
Welt
7
Work organization
7
World
7
Compensation system
6
Deregulation
6
Deregulierung
6
Gewerkschaftspolitik
6
Private Equity
6
Private equity
6
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10
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7
Aufsatz in Zeitschrift
7
Aufsatz im Buch
3
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3
Arbeitspapier
1
Graue Literatur
1
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1
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Language
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English
18
Author
All
Batt, Rosemary
8
Batt, Rosemary L.
7
Doellgast, Virginia
6
Kwon, Hyunji
3
Colvin, Alexander
2
Keefe, Jeffrey
2
Banerjee, Mallika
1
Colvin, Alexander J.S
1
Colvin, Alexander James
1
Gospel, Howard F.
1
Hermans, Michel
1
Katz, Harry C.
1
Marsden, David
1
Moynihan, Lisa M.
1
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Working paper series / Center for Advanced Human Resource Studies
6
Academy of Management journal : AMJ
1
Brookings trade forum
1
Human resource management journal
1
ILR review : the journal of work and policy
1
Industrial relations : a journal of economy & society
1
International human resource management : globalization, national systems and multinational companies
1
Research in personnel and human resources management : a research annual
1
The Oxford handbook of human resource management
1
The international journal of human resource management
1
The next available operator : managing human resources in Indian business process outsourcing industry
1
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ECONIS (ZBW)
18
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1
Service management and employment systems in US and Indian call centers
Batt, Rosemary L.
;
Doellgast, Virginia
;
Kwon, Hyunji
- In:
Brookings trade forum
(
2005
),
pp. 335-360
Persistent link: https://www.econbiz.de/10003326740
Saved in:
2
Service management and employment systems in U.S. and Indian call centers
Batt, Rosemary L.
(
contributor
); …
-
2005
Persistent link: https://www.econbiz.de/10003279767
Saved in:
3
Employment systems in call centres in the United Stats and India
Batt, Rosemary L.
;
Doellgast, Virginia
;
Kwon, Hyunji
- In:
The next available operator : managing human resources …
,
(pp. 217-252)
.
2009
Persistent link: https://www.econbiz.de/10003923645
Saved in:
4
Collective bargaining and high-involvement management in comparative perspective : evidence from US and German call centers
Doellgast, Virginia
- In:
Industrial relations : a journal of economy & society
47
(
2008
)
2
,
pp. 284-319
Persistent link: https://www.econbiz.de/10003674602
Saved in:
5
Managing customer services : human resource practices, turnover, and sales growth
Batt, Rosemary
-
2000
Persistent link: https://www.econbiz.de/10001601679
Saved in:
6
Strategic segmentation in frontline services : matching customers, employees, and human resource systems
Batt, Rosemary
-
2000
Persistent link: https://www.econbiz.de/10001601681
Saved in:
7
Explaining wage inequality in telecommunications services : customer segmentation, human resource practices, and union decline
Batt, Rosemary L.
- In:
ILR review : the journal of work and policy
54
(
2000/01
)
2
,
pp. 425-449
Persistent link: https://www.econbiz.de/10001578484
Saved in:
8
Service Strategies: Marketing, Operations, and Human Resource Practices
Batt, Rosemary
- In:
The Oxford handbook of human resource management
.
2009
Persistent link: https://www.econbiz.de/10012885625
Saved in:
9
Outsourcing and human resource management
Doellgast, Virginia
;
Gospel, Howard F.
- In:
International human resource management : …
,
(pp. 169-189)
.
2017
Persistent link: https://www.econbiz.de/10011558046
Saved in:
10
Institutions as constraints and resources : explaining cross‐national divergence in performance management
Doellgast, Virginia
;
Marsden, David
- In:
Human resource management journal
29
(
2019
)
2
,
pp. 199-216
Persistent link: https://www.econbiz.de/10012025072
Saved in:
1
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