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~subject:"Human Resource Management"
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Human Resource Management
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16
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12
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11
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Batt, Rosemary
8
Batt, Rosemary L.
7
Doellgast, Virginia
3
Kwon, Hyunji
3
Colvin, Alexander
2
Keefe, Jeffrey
2
Appelbaum, Eileen
1
Bailey, Tom
1
Banerjee, Mallika
1
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1
Colvin, Alexander J.S
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Working paper series / Center for Advanced Human Resource Studies
6
ILR review : the journal of work and policy
2
Academy of Management journal : AMJ
1
Brookings trade forum
1
Research in personnel and human resources management : a research annual
1
The Oxford handbook of human resource management
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The international journal of human resource management
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The next available operator : managing human resources in Indian business process outsourcing industry
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16
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1
Managing customer services : human resource practices, turnover, and sales growth
Batt, Rosemary
-
2000
Persistent link: https://www.econbiz.de/10001601679
Saved in:
2
Strategic segmentation in frontline services : matching customers, employees, and human resource systems
Batt, Rosemary
-
2000
Persistent link: https://www.econbiz.de/10001601681
Saved in:
3
Explaining wage inequality in telecommunications services : customer segmentation, human resource practices, and union decline
Batt, Rosemary L.
- In:
ILR review : the journal of work and policy
54
(
2000/01
)
2
,
pp. 425-449
Persistent link: https://www.econbiz.de/10001578484
Saved in:
4
Service Strategies: Marketing, Operations, and Human Resource Practices
Batt, Rosemary
- In:
The Oxford handbook of human resource management
.
2009
Persistent link: https://www.econbiz.de/10012885625
Saved in:
5
Service management and employment systems in US and Indian call centers
Batt, Rosemary L.
;
Doellgast, Virginia
;
Kwon, Hyunji
- In:
Brookings trade forum
(
2005
),
pp. 335-360
Persistent link: https://www.econbiz.de/10003326740
Saved in:
6
Service management and employment systems in U.S. and Indian call centers
Batt, Rosemary L.
(
contributor
); …
-
2005
Persistent link: https://www.econbiz.de/10003279767
Saved in:
7
Employment systems in call centres in the United Stats and India
Batt, Rosemary L.
;
Doellgast, Virginia
;
Kwon, Hyunji
- In:
The next available operator : managing human resources …
,
(pp. 217-252)
.
2009
Persistent link: https://www.econbiz.de/10003923645
Saved in:
8
An employment systems approach to turnover : human resources practices, quits, dismissals, and performance
Batt, Rosemary L.
;
Colvin, Alexander James
- In:
Academy of Management journal : AMJ
54
(
2011
)
4
,
pp. 695-717
Persistent link: https://www.econbiz.de/10009304016
Saved in:
9
Global human resource management : bridging strategic and institutional perspectives
Batt, Rosemary L.
;
Hermans, Michel
- In:
Research in personnel and human resources management : …
31
(
2012
),
pp. 1-52
Persistent link: https://www.econbiz.de/10009613504
Saved in:
10
Human resource management, service quality, and economic performance in call centers
Batt, Rosemary
(
contributor
);
Moynihan, Lisa M.
(
contributor
)
-
2004
Persistent link: https://www.econbiz.de/10002616895
Saved in:
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