Purpose: The purpose of this paper is to describe and analyse what retail and hospitality industry employers want from training and trainers. Design/methodology/approach: The research project was undertaken for Service Skills Australia, the Australian Industry Skills Council that oversees formal...

Purpose – Describes how UK online white‐goods retailer DRL Ltd has seen higher sales, better customer satisfaction and a greater appetite for change following award‐winning training for its contact‐center employees. Design/methodology/approach – Explains the reasons for the training,...

Small and medium-sized enterprises (SMEs) are known to contribute significantly to aggregate economic growth. However, little is known about the role played by management practices in SME growth since recession. We contribute to the literature on SME growth by analysing longitudinal...