Purpose – This study aims to investigate the association between a motivated and prepared workforce and environmental performance. Design/methodology/approach – Self-administered surveys were used to collect data for the study from 300 organisations operating in Australia. Confirmatory...

Purpose – The purpose of this paper is to investigate the relationship between a company's customer‐related performance and its learning and growth capabilities. Design/methodology/approach – Four banks in Taiwan – Citibank, Chinatrust, Taipei Fubon Bank and Taiwan HSBC – have recently...