Basu, Rana; Bhola, Prabha - In: Journal of Information & Knowledge Management (JIKM) 13 (2014) 04, pp. 1450032-1
The introduction of information and communication technology (ICT) has altered the service delivery around the world by making it more accessible and cost effective across e-service markets. In a country like India the problem of health is an enormous one where a majority of poor are outside the...