Cagliano, Anna Corinna; De Marco, Alberto; Rafele, Carlo; … - In: Business Process Management Journal 21 (2015) 4, pp. 928-963
Purpose – The purpose of this paper is to propose a systemic methodology to assess the potential of and facilitate policies for the diffusion of a smartphone based service enabling supply chain (SC) operations in the e-grocery sector. Design/methodology/approach – A System Dynamics (SD)...