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IPGA
Dienstleistungsqualität
6
Service quality
6
Customer satisfaction
5
Kundenzufriedenheit
5
Quality management
5
Qualitätsmanagement
5
Taiwan
4
service quality
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Lieferkette
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1999-2004
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IPGA-QFD model
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Kundenservice
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Lieferantenmanagement
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Liquid cristal display
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Cheng, Ching-Chan
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Total quality management & business excellence
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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ECONIS (ZBW)
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Developing strategies for improving the service quality of casual-dining restaurants : new insights from integrating IPGA and QFD analysis
Cheng, Ching-Chan
;
Tsai, Ming-Chun
;
Lin, Shu-Ping
- In:
Total quality management & business excellence : an …
26
(
2015
)
3/4
,
pp. 415-429
Persistent link: https://www.econbiz.de/10011300161
Saved in:
2
A comprehensive quality improvement model : integrating internal and external information
Tsai, Ming-Chun
;
Lin, Shu-Ping
;
Cheng, Ching-Chan
- In:
Total quality management & business excellence
33
(
2022
)
5
,
pp. 548-565
Persistent link: https://www.econbiz.de/10013166898
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