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Two current trends in structure quality management

Wiele, Ton van der; Dale, Barrie G.; Williams, Roger - 1998

Persistent link: https://www.econbiz.de/10000995362

How to use ISO 9000 as a tool for organisational change?

Wiele, Ton van der; Brown, Alan - 1998

Persistent link: https://www.econbiz.de/10000995356

Business improvement through quality management systems

van der Wiele, Ton; Dale, Barrie; Williams, Roger - In: Management Decision 38 (2000) 1, pp. 19-23

This paper focuses on the use of the ISO 9000 series certification and the use of self‐assessment against an excellence model, as two examples of management fads which have survived for a long period of time. The literature suggests that two variables are related to the perceived success of...

Persistent link: https://www.econbiz.de/10014932161

A Typology of Approaches to ISO Certification and TQM

Brown, Alan; Wiele, Ton van der - In: Australian Journal of Management 21 (1996) 1, pp. 57-72

This paper reports on research which explores the links between quality assurance, or certification of the quality system according to the ISO 9000 (AS 3900) series and the broader approach of Total Quality Management. The first part of the paper outlines a typology of approaches to introducing...

Persistent link: https://www.econbiz.de/10010769288

Perceptions About The ISO 9000 (2000) Quality System Standard Revision And Its Value: The Dutch Experience

van der Wiele, Ton; van Iwaarden, Jos; Williams, … - Erasmus Research Institute of Management (ERIM), … - 2004

The aim of the research reported in this paper is to assess the relative value of the 2000 version of the ISO 9000 series of quality management system standards in comparison to the 1994 version. 773 organisations in the Netherlands which have all been certified to the ISO 9000 standard were...

Persistent link: https://www.econbiz.de/10010731509

Smaller enterprises’ experiences with ISO 9000

Brown, Alan; van der Wiele, Ton; Loughton, Kate - In: International Journal of Quality & Reliability Management 15 (1998) 3, pp. 273-285

Discusses the experience of small and medium sized enterprises (SMEs) with ISO 9000 series certification, based on the results of a Western Australian questionnaire survey. It explores issues ranging from why certification was sought, the benefits derived and disappointments. Also examines the...

Persistent link: https://www.econbiz.de/10014801176

Perceptions About The ISO 9000 (2000) Quality System Standard Revision And Its Value: The Dutch Experience

Wiele, A. van der; Iwaarden, J.D. van; Williams, A.R.T.; … - Erasmus Research Institute of Management (ERIM), ERIM … - 2004

Persistent link: https://www.econbiz.de/10005288329

The Use of the Quality Improvement Framework in Trafford Park

Dale, B. G. - In: The TQM Magazine 6 (1994) 3, pp. 48-54

Describes how the University of Manchester Institute of Science and Technology (UMIST) generic improvement framework was used by a selection from the Trafford Park industrial area. Outlines the two frameworks which were developed, one catering for the needs of small companies and one for larger...

Persistent link: https://www.econbiz.de/10015033351

The ISO 9000 series as a tool for organisational change

van der Wiele, A.; Williams, A.R.T.; Brown, A.; Dale, B.G. - In: Business Process Management Journal 7 (2001) 4, pp. 323-331

Examines a range of reasons relating to ISO 9000 series certification and the implementation of total quality management (TQM). Identifies five different types of strategies in relation to the approach taken to ISO 9000 series certification and defines their key characteristics. Also identifies...

Persistent link: https://www.econbiz.de/10014688893