van der Wiele, A.; Williams, A.R.T.; Brown, A.; Dale, B.G. - In: Business Process Management Journal 7 (2001) 4, pp. 323-331
Examines a range of reasons relating to ISO 9000 series certification and the implementation of total quality management (TQM). Identifies five different types of strategies in relation to the approach taken to ISO 9000 series certification and defines their key characteristics. Also identifies...