With the proliferation of several quality awards and standards, many organisations have taken their initiatives to employ different awards and standards in one form or another to sustain competitive edge. The ultimate objective of a self‐assessed quality management system (SQMS) is to assist...

Discusses the key actions which need to be taken by an organization if they wish to progress from ISO 9001 or ISO 9002 registration to a quality award prize winners status. There is a large gap between the ISO 9001 requirements and the European Foundation of Quality Management (EFQM) Model of...

In recent years, two performance evaluation methodologies have received significant attention in managerial circles: quality audit and self‐assessment. While the quality audit examines the compliance of a quality system with ISO 9000 standards and its suitability to achieve stated objectives,...

Recall the recent highly publicized case of a sport‐utility vehicle tire recall, in which a quality system registrar was implicated by the tire manufacturer’s management for failing to identify the problem. This inability to continuously ensure product quality dogs the image of the ISO 9000...

This paper focuses on the use of the ISO 9000 series certification and the use of self‐assessment against an excellence model, as two examples of management fads which have survived for a long period of time. The literature suggests that two variables are related to the perceived success of...

Argues that the behaviour of people at all levels in an organization can be categorized according to the “erratic‐systematic‐organic” model. Describes the organizational behaviour characteristic of each phase. Suggests that the best way for an organization to find out which phase it is...