Purpose – The purpose of this paper is to identify and classify potential and verified benefits of implementing quality management systems (QMSs) according to ISO 9000 standards. Design/methodology/approach – The research is based on a comprehensive review of the relevant literature, mostly...

Purpose – The purpose of this paper is to investigate how the internal audit can contribute to an improvement in business performance. The goal is to develop a theoretical model of the integration of quality management systems (QMS) and an internal audit within a broader managerial system and...