Purpose – To exploit the main implications of the revised series of quality assurance standards ISO 9000:2000 for the certified organisations. The paper aims to identify the anticipated benefits of the changes in the series, as well as the main barriers and pitfalls that may deprive...

Purpose – To theoretically investigate and empirically test the current status of best practices in selected Greek industrial organizations on the road to business excellence through the European Quality Award (EQA). Also to examine the extent to which Greek organizations link their efforts...

Purpose – The purpose of this paper is to identify the effect of time on ISO 9000's contribution to total quality management and performance improvement. Design/methodology/approach – Initial empirical research was conducted in Greek certified companies to evaluate their motives for...

Purpose – The purpose of this paper is to identify ISO 9001's contribution to the five enablers of the European Foundation for Quality Management (EFQM) excellence model. Design/methodology/approach – Empirical research was conducted in Cypriot ISO 9001 certified organizations to evaluate...