Aba, Eli Kofi; Badar, M. Affan; Hayden, Michael Allen - In: International Journal of Quality & Reliability Management 33 (2016) 1, pp. 78-89
Purpose – The purpose of this paper is to investigate the impact of ISO 9001 certification on US firms’ financial operating performance for a period of five years including one-year prior to certification, year of certification, and three fiscal years after certification....
