This handbook provides a comprehensive and unparalleled reference point for studying continuous business transformation. Asserting that change will be the new normal and highlighting the fact that business transformation can never be complete, this important resource is a tool for coping with...

Preface -- The Main Objectives of This Book -- The Structure of the Book -- Part 1: Introduction -- Part 2: Transformational Shifts -- Part 3: Achieving Customer Centricity -- Part 4: Dealing with New Technology -- Part 5: Leading the Change -- Acknowledgments -- Contents -- Notes on the Authors...