Describes how the University of Manchester Institute of Science and Technology (UMIST) generic improvement framework was used by a selection from the Trafford Park industrial area. Outlines the two frameworks which were developed, one catering for the needs of small companies and one for larger...

Attempts to define what is meant by sustaining total quality management (TQM) and identifies three key features: individual TQM elements, the overall process of improvement, and holding of the gains made. Suggests that the improvement efforts of an organization should be classified into these...