López, Luis; Zúñiga, Roy - In: Journal of Business Research 67 (2014) 7, pp. 1447-1454
assumes in the long run. The paper looks at a service chain in which two factors, backlogs and incentives, influence human … to avoid the impression of laziness. Simultaneously, the paper finds that there are implicit incentives in the formal … supply chains and also at capacity unbalances that stem from such incentives. The study explores these issues in the context …
