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paper seeks to bring together the outsourcing, global value chains and firm capability literatures for examining this. It … sources – and makes headway in opening the ‘black box’ of supplier learning in outsourcing relationships. The paper suggests … depended significantly on other channels and mechanisms outside or independent of outsourcing relationships. The paper shows …
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outsourcing (IT-BPO) services industries. India and the Philippines in particular have offered educated human resources at low …
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