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The Relationship between Service Quality Dimensions, Customer Satisfaction and Loyalty in Technology based Self Service Banking

Sindwani, Rajiv; Goel, Manisha - In: International Journal of E-Services and Mobile … 8 (2016) 2, pp. 54-70

The technology based self service banking (TBSSB) refers to automated banking services that customer avail without interaction with bank employees. This paper investigates the relationship between dimensions of TBSSB service quality, customer satisfaction and loyalty. The paper also examines the...

Persistent link: https://www.econbiz.de/10012044714

A model of customer loyalty : an empirical study of Indian retail banking customer

Kant, Rishi; Jaiswal, Deepak; Mishra, Suyash - In: Global business review 20 (2019) 5, pp. 1248-1266

Persistent link: https://www.econbiz.de/10012137634

Capacity development of small-scale farmers in developing countries: Analysis of preferences and the role of information and communication technologies

Landmann, Dirk Hauke - 2018

Capacity development through agricultural training is a proven approach to enhance the management skills of small-scale farmers in developing countries, aiming to increase their standard of living in the long run. Yet, little is known about their preferences for different types of agricultural...

Persistent link: https://www.econbiz.de/10012166965

A study on consumer ethnocentrism and social comparison in rural India : implications for marketing strategy

Das, Manish; Saha, Victor - In: South Asian journal of management : SAJM 24 (2017) 1, pp. 141-164

Persistent link: https://www.econbiz.de/10011740911

Green purchasing behaviour : a conceptual framework and empirical investigation of Indian consumers

Jaiswal, Deepak; Kant, Rishi - In: Journal of retailing and consumer services 41 (2018), pp. 60-69

Persistent link: https://www.econbiz.de/10011808534

Re-examining and empirically validating the End User Computing Satisfaction models for satisfaction measurement in the internet banking context

Marakarkandy, Bijith; Yajnik, Nilay - In: The international journal of bank marketing : IJBM 31 (2013) 6, pp. 440-455

Persistent link: https://www.econbiz.de/10010189492

Antecedents and consequences of consumers' attitudes toward product placements : evidence from India

Kaur, Ravineet; Sharma, Rakesh Kumar; Bakshi, Apurva - In: International journal of emerging markets 18 (2023) 9, pp. 2698-2717

Persistent link: https://www.econbiz.de/10014450631

Financial inclusion through Kiosk-based banking services : a study with reference to business correspondent models in the state of Kerala

Muhammed Shafi M K; Reddy, M. Ravindar - In: Benchmarking : an international journal 29 (2022) 9, pp. 2900-2923

Persistent link: https://www.econbiz.de/10014231615

Efficiency and Productivity Changes in the Indian Food Processing Industry: Determinants and Policy Implications

Ali, Jabir; Singh, Surendra P.; Ekanem, Enefiok P. - 2009

This paper analyses efficiency and productivity changes in 12 broad segments of food manufacturing industries during pre and post liberalisation periods, covering a period of two decades, from 1980-1981 to 2001-2002. The nonparametric Data Envelopment Analysis (DEA) approach is used to compute...

Persistent link: https://www.econbiz.de/10009446432

Efficiency and Productivity Changes in the Indian Food Processing Industry: Determinants and Policy Implications

Ali, Jabir; Singh, Surendra P.; Ekanem, Enefiok P. - In: International Food and Agribusiness Management Review 12 (2009) 1

Persistent link: https://www.econbiz.de/10008546428