This research aims at understanding the processes followed by the learning and development (L%D) team of Tata Communications Ltd. (TCL) and benchmarking their processes with those used at six other leading organisations. There are two key focus areas of the case: measuring training programme...

We evaluate the causal impacts of on-the-job soft skills training on the productivity, wages, and retention of female garment workers in India. The program increased women's extraversion and communication, and spurred technical skill upgrading. Treated workers were 20 percent more productive...