Singh, Mamata R.; Mittal, Atul K.; Upadhyay, V. - In: Benchmarking: An International Journal 18 (2011) 1, pp. 86-106
Purpose – The purpose of this paper is to develop a suitable benchmarking framework that encompasses multiple criteria of sustainable water supply services for assessing the performance of select North Indian urban water utilities and also to arrive at potential for input reductions (or...