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Nine practices for best-in-class BPO performance
Lacity, Mary Cecelia; Willcocks, Leslie - In: MIS quarterly executive : a research journal devoted to … 13 (2014) 3, pp. 131-146
Persistent link: https://www.econbiz.de/10010408432
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Outcomes from offshore outsourcing : evidence from a client's perspective
Rottman, Joseph; Lacity, Mary Cecelia - In: The practice of outsourcing : from information systems …, (pp. 389-444). 2009
Persistent link: https://www.econbiz.de/10003860090
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Offshore outsourcing, strategy and the role of social capital
Rottman, Joseph; Lacity, Mary Cecelia - In: The practice of outsourcing : from information systems …, (pp. 445-466). 2009
Persistent link: https://www.econbiz.de/10003860091
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Turnover intentions of Indian IS professionals
Lacity, Mary Cecelia; Iyer, Vidya V.; Rudramuniyaiah, … - In: Information systems outsourcing : enduring themes, …, (pp. 393-421). 2009
Persistent link: https://www.econbiz.de/10003821856
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A US client's learning from outsourcing IT work offshore
Rottman, Joseph W.; Lacity, Mary Cecelia - In: Information systems outsourcing : enduring themes, …, (pp. 443-469). 2009
Persistent link: https://www.econbiz.de/10003821858
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Understanding trunover among Indian IS professionals
Lacity, Mary Cecelia; Rudramuniyaiah, Prasad S.; Iyer, Vidya - In: Offshore outsourcing of IT work : client and supplier …, (pp. 209-244). 2008
Persistent link: https://www.econbiz.de/10003701890
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Knowledge transfer in offshore outsourcing
Rottman, Joseph W.; Lacity, Mary Cecelia - In: Information systems and outsourcing : studies in theory …, (pp. 249-256). 2009
Persistent link: https://www.econbiz.de/10003782367
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IT offshore outsourcing practices
Rottman, Joseph W.; Lacity, Mary Cecelia - In: Information systems and outsourcing : studies in theory …, (pp. 257-279). 2009
Persistent link: https://www.econbiz.de/10003782374
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Managing dispersed expertise in IT offshore outsourcing : lessons from Tata Consultancy Services
Oshri, Ilan; Kotlarsky, Julia; Willcocks, Leslie - In: Outsourcing global services : knowledge, innovation and …, (pp. 288-310). 2008
Persistent link: https://www.econbiz.de/10003731385
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Offshore outsourcing : a country too far?
Kumar, Kuldeep; Willcocks, Leslie - In: The practice of outsourcing : from information systems …, (pp. 97-122). 2009
Persistent link: https://www.econbiz.de/10003860056