Sinha, Neena; Garg, Ajay K.; Dhingra, Sanjay; Dhall, Neelam - In: Benchmarking: An International Journal 23 (2016) 1, pp. 208-235
Purpose – The purpose of this paper is to examine the impact of Organisational Culture (OC) on total quality management (TQM) implementation in Indian small and medium enterprises (SMEs) in the auto component sector. Specifically; it attempts to propose a model linking OC and TQM for this...