The objective of the Customer Management in Small and Medium Enterprise (SME) Banking Guide is to share and disseminate critical information for managing the SME client relationship, allowing banks that already serve the SME sector to move beyond lending to better capture the SME Banking...

1. General introduction -- 2. A critical review of the literature on credit rationing -- 3. The theory of credit rationing revisited -- 4. Financial liberalization -- 5. Intervention I : the South Korean experience -- 6. Intervention II : the Indian experience -- 7. Concluding remarks.

Does financial development facilitate micro-entrepreneurship? Using randomized surveys of over 1 million Indian households and district-level bank branch location pre-determined by government policy, we find instead that financial access shifts workers from informal entrepreneurship into formal...