Jhamb, Deepika; Mittal, Amit; Sharma, Pankaj - In: Verslas : teorija ir praktika : Vilniaus Gedimino … 21 (2020) 1, pp. 360-372
expectations of service quality, it becomes imperative to discover the gap between customer expectations and customer perception …. In this context, the aim of the present study is to identify the existing gap between customer expectations and …