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Service quality perception of customers : a study of toyota motors in India
Baber, Hasnan - In: Organizations and markets in emerging economies 9 (2018) 2, pp. 311-323
The study is aimed to explore the gap between the level of expectation in service quality and service perception and its influence on customer satisfaction of Toyota customers in India. A 25-item questionnaire was used to collect primary data from 1721 customers of selected states. Data was...
Persistent link: https://www.econbiz.de/10012193730
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Antecedents of repurchase intentions in Indian e-commerce
Syed, Habeeb; Sudhakar, K. Francis; Rahul, T. - In: International journal of business information systems : … 38 (2021) 2, pp. 219-239
Persistent link: https://www.econbiz.de/10012695197
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Impact of factors affecting customer satisfaction in e-commerce among Indian consumers : an empirical study
Francis, Princy; Sudeep, S.; Kumar, Alok - In: International journal of Indian culture and business … 24 (2021) 1, pp. 81-102
Persistent link: https://www.econbiz.de/10012695828
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A serial mediation model for investigating the impact of e-CRM services on customer loyalty in the Indian healthcare industry
Singh, Pratyancha; Kumar, Vinod; Kataria, Sonia - In: Journal of relationship marketing : innovations and … 22 (2023) 1, pp. 62-86
Persistent link: https://www.econbiz.de/10013549034
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Customer satisfaction, behavioural and pay more intentions : a study on Indian Dhabas (roadside full-service restaurants)
Kumar, Pankaj; Ahlawat, Pardeep K.; Kumar, Parveen; … - In: International journal of services, economics and management 14 (2023) 1, pp. 20-41
Persistent link: https://www.econbiz.de/10014311176
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Why is India a popular destination for Bangladeshi medical tourists? : a study based on perceived justice by Bangladeshi patients
Nabi, Md. Noor Un; Khan, Sarif Mohammad; Misbauddin, S. M. - In: International journal of pharmaceutical and healthcare … 17 (2023) 3, pp. 265-287
Persistent link: https://www.econbiz.de/10014336914
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Effect of justice on employee performance in the banking sector of Pakistan
Niazi, Amna; Hassan, Hamid - In: Pakistan journal of commerce and social sciences 10 (2016) 3, pp. 735-752
The main goal of this study was to examine the impact of the three dimensions of justice on organizational performance … were collected from a developing country to see how results differ when compared with already conducted studies on justice … from a developed country. The present study also takes into consideration the three dimensions of justice rather than …
Persistent link: https://www.econbiz.de/10011929563
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Procedural justice influencing affective commitment : mediating role of organizational trust and job satisfaction
Pathardikar, Avinash D.; Mishra, Praveen Kumar; Sahu, … - In: Journal of Asia Business Studies 17 (2023) 2, pp. 371-384
Persistent link: https://www.econbiz.de/10014335391
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Customer satisfaction towards services offered on passenger cars : a case study of Tata Motors, Mangalore
Maroor, Jnaneshwar Pai - In: Manthan : journal of commerce and management 2 (2015) 2, pp. 87-106
Persistent link: https://www.econbiz.de/10011551525
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Customer perception and expectations towards the services of organised retail outlets : an empirical study in the twin cities of Hyderabad and Secunderabad : a review
Nikhat, Reshma - In: International journal of financial services management … 11 (2021) 2, pp. 95-115
Persistent link: https://www.econbiz.de/10012940010