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Customers' Demographic Profile and Satisfaction in E-Banking Services : A Study of Indian Banks
Kumbhar, Vijay M. - 2012
The present study focuses on demographic profile of the customers and its relationship with perception of service quality, service value and overall satisfaction in e-banking. Required data was collected through survey of the customer (N= 190) of Indian public and private sector banks in Satara...
Persistent link: https://www.econbiz.de/10013113349
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Relationship between internet banking service quality, e-customer satisfaction, and loyalty : a comparative study of India and Pakistan
Patel, Ritesh Jayantibhai; Mishra, Anand Kumar; … - In: Journal of central banking theory and practice 13 (2024) 2, pp. 213-228
recommendations for the top level of management and bank branch managers as well. …
Persistent link: https://www.econbiz.de/10014581569
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Exploring Mobile Banking Service Quality Dimensions for Public and Private Sector Banks in Indore District of Madhya Pradesh
Malviya, Surendra - 2015
phones provide a platform for the bank to perform banking transactions in the form of Mobile Banking. The high penetration of …
Persistent link: https://www.econbiz.de/10013026881
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Comparative Analysis of Customer Satisfaction of ATM Services Provided by Public and Private Sector Banks in India
Pahwa, Manvinder Singh - 2014
ICICI Banks have been selected to undertake the sample survey and 120 respondents from each bank have given their responses …
Persistent link: https://www.econbiz.de/10013053462
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Increased Customers' Complaints in E-Banking Environment : Evidences from Indian Banking Industry
Kumbhar, Vijay M. - 2014
This paper examines trend in customers complaint in e-banking environment in Indian banking industry. As per the analysis it is realized that e-banking system failed to provide error free banking facilities and reduce customers' problems. Recent data shows that customers' complaints against...
Persistent link: https://www.econbiz.de/10013068638
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Digital doorstep banking : female banking agents lead digital financial inclusion through the pandemic and beyond
Pinto, Alreena Renita; Arora, Amit - 2021
opening of 420 million bank accounts, of which 53.26% belonged to women, though surveys have suggested that almost 55% of …
Persistent link: https://www.econbiz.de/10012627087
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How far the Indian banking sectors are efficient? : an empirical investigation
Maity, Sudarshan; Sahu, Tarak Nath - In: Asian journal of economics and banking : AJEB 6 (2022) 3, pp. 413-431
Purpose - Bank mobilizes savings and transforms it into credit for investments in various sectors, which helps the … economy running. The purpose of this paper is to examine the efficiency of three bank groups in India with data spanning from … Friedman test reveals that there is no significant difference in efficiency scores amongst these three bank groups. As major …
Persistent link: https://www.econbiz.de/10014231384
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The mediating role of customer satisfaction and its effect on service quality-customer loyalty link
Sadiq, Mohd; Adil, Mohd - In: International journal of productivity and quality … 32 (2021) 4, pp. 520-535
Persistent link: https://www.econbiz.de/10012516747
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Impact of total quality management on customer satisfaction in Indian banking sector
Pattanayak, Durgesh; Punyatoya, Plavini - In: International journal of productivity and quality … 16 (2015) 2, pp. 127-147
Persistent link: https://www.econbiz.de/10011525869
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Service convenience, customer satisfaction, and customer loyalty : study of Indian commercial banks
Kaura, Vinita - In: Journal of global marketing 26 (2013) 1, pp. 18-27
Persistent link: https://www.econbiz.de/10009777265