We examine how the development of the digital infrastructure known as the “India Stack”—including an interoperable payments system, a universal digital ID, and other features—is delivering on the government’s objective to expand the provision of financial services. While each...

The banking sector in India has made significant progress since the economic reforms in 1991 owing to entry of private sector banks, higher utilization of technology, innovative products and so on. Service quality (or excellence), of course, is still debatable issue in Indian banks due to lack...