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Service innovation of 3/2 star hotel in Bandung

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Indonesian public healthcare service institution's patient satisfaction barometer (IPHSI-PSB) : a new public healthcare patient satisfaction index

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Corporate social responsibility in health sector : a case study in the government hospitals in Medan, Indonesia

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, specifically on government hospitals. This model was developed by analyzing the influence of CSR on hospital reputation, customer … loyalty, and hospital values. By answering questionnaires, a total of 200 hospital patients from four government hospitals … empirical evidence that overall, CSR positively affects the reputation of the hospital, patient loyalty, and hospital value …

Persistent link: https://www.econbiz.de/10012019018