This study aims to analyze the effect of service quality toward satisfaction and customer loyalty for PT. BNI (Persero) Tbk, Aceh Province. The article also analyses customer satisfaction as a mediator variable between service quality and customer loyalty. The sampling technique in the study was...

The purpose of this research is to understand the profitability of finance companies in Indonesia. The method of research using a time series analysis. The data used are secondary data sourced from the Financial Sevices Authority. The method of analysis used in this research is the graph method...