This paper is a comparative exploratory study of the changing nature of employee voice through trade union representation in the retail industry in the UK and Australia. In both countries, the retail industry is a major employer and is one of the few private sector service industries with...

Retail is a major employing industry across all nations. In the case of Australia, the retail industry employs almost fifteen per cent of the workforce (ABS 6291.0.55.001). Retail is an industry that has been slow to attract research attention. Within the last decade though, a growing body of...