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Learning from the first Operations management textbook

Voss, Christopher A. - In: Journal of operations management 25 (2007) 2, pp. 239-247

Persistent link: https://www.econbiz.de/10003443214

Aligning Manufacturing Strategy and Business-Level Competitive Strategy in New Competitive Environments : The Case for Strategic Resonance

Brown, S.E; Blackmon, Kate - 2007

In this paper we make the case for strategic resonance in the strategy making process within dynamic and highly volatile market conditions. We discuss how managers are faced with competing paradigms of resource-driven versus market-led approaches to strategy but we suggest that both paradigms...

Persistent link: https://www.econbiz.de/10014027969

Service architecture and modularity

Voss, Christopher A.; Hsuan Mikkola, Juliana - In: Decision sciences : DS 40 (2009) 3, pp. 541-569

Persistent link: https://www.econbiz.de/10003885990

The effects of service failures and recovery on customer loyalty in e-services : an empirical investigation

Sousa, Rui; Voss, Christopher A. - In: International journal of operations & production … 29 (2009) 8, pp. 834-864

Persistent link: https://www.econbiz.de/10009523754

The service bullwhip effect

Akkermans, Henk; Voss, Christopher A. - In: International journal of operations & production … 33 (2013) 6, pp. 765-788

Persistent link: https://www.econbiz.de/10009764261

Customer orientation and innovation : a comparative study of manufacturing and service firms

Wang, Qiang; Zhao, Xiande; Voss, Christopher A. - In: International journal of production economics 171 (2016), pp. 221-230

Persistent link: https://www.econbiz.de/10011437355

Just-in-time manufacture

Voss, Christopher A. (ed.) - 1987

Persistent link: https://www.econbiz.de/10012876988

Service modularity and architecture

Brax, Saara A. (ed.); Bask, Anu (ed.); … - 2017

Persistent link: https://www.econbiz.de/10011702196

Service modularity and architecture : an overview and research agenda

Brax, Saara A.; Bask, Anu; Hsuan Mikkola, Juliana; … - In: International journal of operations & production … 37 (2017) 6, pp. 686-702

Persistent link: https://www.econbiz.de/10011702207

"Service Encounter 2.0" : an investigation into the roles of technology, employees and customers

Larivière, Bart; Bowen, David E.; Andreassen, Tor W.; … - In: Journal of business research : JBR 79 (2017), pp. 238-246

Persistent link: https://www.econbiz.de/10011745302