Purpose of the article: The subject of this article is the construction of a model which is able to measure whether an enterprise is creating or destroying value. In the light of our previous research, we are not seeking to create a universal model, instead we want to create a set of special...

Many studies have suggested the adaptation and implementation of Total Quality Management (TQM) is likely to improve an organization’s performance. A considerable amount of literature has examined the relationship between TQM and other elements like business performance, organizational...