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Developing a Scale to Assure Service Quality to Suppliers Working with Indian Small and Medium Manufacturing Enterprises

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The purpose of the present study is to develop a service quality scale by identifying the attributes of internal … service quality delivered by small and medium manufacturing enterprises to their supplier units in order to ease their working … small and medium manufacturing enterprises of North India responded to a questionnaire survey. Construct validation using …

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Developing a scale to assure service quality to suppliers working with Indian small and medium manufacturing enterprises

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A new model for Quality 4.0

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