Mahmood, Khalid; Mahmood Ahmad Qureshi, Ilyas; Nisar, Asim - In: International Journal of Quality & Reliability Management 31 (2014) 6, pp. 665-680
Purpose – Pakistani aviation industry is at the initial stage of its evolution and is undergoing transformation to a high-tech developed industry. However, the processes and practices in this industry are quite primitive and lack performance-measuring techniques for decision makers. The...