The aim of this research is to understand how IT executives of different countries implement and perceive IT operational process improvement frameworks. We examine if IT operational frameworks, such as ITIL and CobiT, have an effect on the IT organization and on the relations between the IT...

It is now possible to gain competitive advantages based on consolidated R/3 system implementations. One of the most important optimisation aspects is a more consistent process integration in order to bring about fast, secure and cost effective business processes. This approach inevitably leads...