This paper provides insights into the ways global sea ports are challenged by the need for managing complex information flows, given the developments in global supply chains. We argue that special port IT capabilities are needed to address these challenges by sharing information and planning and...

Purpose The purpose of this study is to provide more insight in the ways key users act as knowledge managers and boundary spanners during the enterprise resource planning (ERP) system usage phase. Despite the recognized importance of key users during the implementation phase of an ERP system,...