Purpose – The typology developed in this research allows one to compare a variety of information services around the world. A properly built typology ensures a methodologically‐valid framework. Design/methodology/approach – In this research typology‐building methodologies developed in...

Purpose – Business process change (BPC) is an organizational initiative to achieve significant improvement in performance and has been extensively reported in the information systems literature. Total quality management (TQM) has been employed to improve the quality of processes within a...

Gaining a competitive advantage in international supply chains requires matching the value‐adding activities of a chain with the unique comparative advantages offered by diverse nations that make up the chain. To do this, a supply chain manager must identify and control the factors that...