Optimal crew allocation and scheduling is an important issue in the management of a large fleet of taxis. Presents a modelling study of a taxi service operation in a Singapore public transport company, with the results adaptable for other similar operations. Proposes two quantitative techniques:...

To achieve quality in customer service is to enhance a company’s competitiveness. With the birth of the World Wide Web, the process of making products and services available to customers has changed from traditional communication channels to Web‐based information systems. Consequently, the...