Purpose – The purpose of this study is to survey knowledge management (KM) practices and to examine the applications and technologies adopted when developing the knowledge management system (KMS) in build‐to‐order supply chains (BOSC). Design/methodology/approach – This paper uses a...

Purpose – To provide a new generic model equipped with a “process visualizing” feature by capturing RFID logistics data to represent different logistics processes' status, and sharing them through web‐based technology to supply chain parties. Design/methodology/approach – In order to...