Martínez Lorente, Angel R.; Dewhurst, Frank; Dale, … - In: European Journal of Innovation Management 2 (1999) 1, pp. 12-19
Business innovation, that is, the adaptation of management systems to the changing conditions of the environment, is a key factor for organisations if they wish to survive and grow. Total quality management (TQM) has demonstrated its potential to be a successful way for organisations to...