We address a grand economic challenge faced by women in rural India. We hypothesized about the interplay of women’s social networks (ties to family, ties to community, and ties to men in power), information and communication technology (ICT) use, and time in relating to the initiation and...

In common with most service companies, banks today are faced with a myriad demands on their delivery processes made by an increasingly fragmented market. Management theorists and consultants prescribe up‐to‐date technology and service personnel generalists as progenitors of the flexibility...