Some countries and regions have been more successful than others in developing information technology-business process outsourcing (IT-BPO) services industries. India and the Philippines in particular have offered educated human resources at low cost, attractive fiscal incentives, and industrial...

Small firms are important to all economies. This is especially true with the rise of the information and communication technologies (ICTs), as the technical characteristics of information goods lower entry barriers for small firms seeking to take advantage of the growing global demand for ICTs....

Identifies the transaction costs facing small firms engagedin offshore software outsourcing and considers the strategies that small firmsadopt in order to mitigate transaction costs and manage the process of offshoresoftware development. First, a theoretical framework derived from transaction...

The successful execution of complex interdependent work in a distributed fashion - such as offshore software development - is an anomaly, given the well known inadequacies of ICT mediated communication vis-agrave;-vis face to face communication. In this paper, we draw on qualitative data from 60...