IT-based services : global outlook -- Country competitiveness in the global market of IT-based services -- Policy options to enhance competitiveness -- Dimensions of the LRI : what is needed to be competitive? The LRI model -- Applying the LRI model to the United States, India, Indonesia, and...

Foreword -- Acknowledgments -- Acronyms and abbreviations -- Introduction -- E-development as a holistic vision -- The eSri Lanka program -- Learning from eSri Lanka -- Developing e-leadership institutions -- An institutional innovation in e-leadership: the ICT Agency of Sri lanka -- The...