This paper examines the extent of end-user satisfaction on the service delivery process by the Royal Malaysian Customs (RMC) as the agency moves toward implementing electronic government (e-government) initiatives. The RMC has in fact been identified as one of the prominent and...

Non‐academic information systems (IS) and information technology (IT) related magazines have been commonly used by the IS practitioners as main sources to obtain information about state‐of‐the‐art information technologies. These trade magazines are also useful to information systems...

The implementation of an online procurement system has never been easy due to the barriers created by the different hardware/software, diverse corporate culture and varying users’ skills of interacting with IS/IT. Recent development in knowledge management technology may help alleviate the...

The information highway is a management issue with the same importance as information technology applications and information technology management. Deals with some critical issues that arise in the evolution of an information highway age and its alignment with the evolving management...