Hospitals today are posed with many requirements arising from government regulations and financial incentives to improve patient experiential quality. An administrative challenge thus results from hospital complexity, which can circumvent efforts to enhance experiential quality. This study...

This study examines how customer-centered management systems contribute to CRM through the use of digital services. The article presents empirical evidence from an online survey of 405 people using digital services living Kocaeli province in Turkey and modelling a system of structural equations...

We can assume that for several years, online business-to-business relations have played a key part in the way firms organise their business and their relational networks. The main issue has been the emergence of new intermediaries which reorganise business and management process throughout the...

This report is an overview to the presentations and discussions in the seminar Survival or performance? Healthcare viewed through organization, information management, and personnel held on 3.9.2012. The seminar provided an interdisciplinary forum for the question how the health care system may...

Data quality is critical to adequately perform management accounting (MA) tasks, and information systems (IS) provide the data for the MA domain. However, IS can vary vastly across firms, which may influence the basis for rational decision making (i.e., data quality). This study therefore aims...

Nowadays the role of information is increasingly important, so every company has to provide the efficient procurement, processing, storage and visualization of this special resource in hope to stay competitive. More and more enterprises introduce Enterprise Resource Planning System to be able to...

The rate of personal computers and workstations in the 27 countries of the EU reached 96 %. The biggest backlog can be observed in the number of enterprises having and maintaining a website. Hungary's rate of 47 % is less than the EU average by 13 % and this rate was enough to overtake only two...

The literature on the information society indicates that it is a still-developing field of research. It can be explained by the lack of consensus on basic definitions and research methods. There are also different judgments on the importance and the significance of the information society. Some...

Nowadays, economy and society in the age of information base on results of production chain (information-knowledge-acquaintance), the motor of processes is handling structured knowledge and communication. Quantifying and measuring of differences of the information society’s different parts...