This book aims to help policy makers take advantage of the opportunities presented by the global IT services and IT-enabled services (ITES) industry. It analyzes factors crucial to a country's competitiveness-including skills, cost, infrastructure, business environment; and presents a Location...

Growth in the information and technology (ICT) sector has exploded over the past 20 years. Dynamic market and technology developments have led to a phenomenon known as convergence, defined in this volume as the erosion of boundaries between previously separate ICT services, networks, and...