We argue that the association between technology and wages is context-dependent and that organization-specific differences may moderate this relationship. To test this possibility, we use micro-level data gathered from over 300 U.S. bank branches and examine empirically the association between...

We examine the association between different kinds of information technology (IT), work practices, and wages for the job of customer service representative in 303 U.S. bank branches. We test for main effects and for interaction effects between IT and "high-involvement" work practices. Off-line...