This paper presents an integrated theoretical process model for identifying, describing and analyzing the complex escalation and de-escalation phenomena in software development projects. The Approach-avoidance theory is used to integrate core elements of various escalation theories into a...

The aim of this research is to understand how IT executives of different countries implement and perceive IT operational process improvement frameworks. We examine if IT operational frameworks, such as ITIL and CobiT, have an effect on the IT organization and on the relations between the IT...