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Integrating fuzzy MCDM methodology to investigate quality management practices in Indian digital service SMEs
Basu, Rana; Bhola, Prabha - In: International journal of services and operations management 25 (2016) 2, pp. 173-205
Persistent link: https://www.econbiz.de/10011636414
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A framework to identify service quality determinants of IT enabled scalable ventures : a study from Indian context
Basu, Rana; Bhola, Prabha - In: Journal of information & knowledge management : JIKM 13 (2014) 4, pp. 1-14
Persistent link: https://www.econbiz.de/10010495813
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Modelling interrelationships of quality management, information technology and entrepreneurial culture and their impact on performance from Indian IT enabled service SMEs
Basu, Rana; Bhola, Prabha - In: Benchmarking : an international journal 29 (2022) 7, pp. 2177-2201
Persistent link: https://www.econbiz.de/10013371197