Pahuja, Anurag; Verma, Rajesh - 2015
explicit distinction has been made between Business Process Outsourcing (BPO) and Knowledge Process Outsourcing (KPO). Findings … indicate that, after demonstrating its success in information technology, outsourcing has started moving up the knowledge … continuum to tasks that involve expertise and judgment, as opposed to routine tasks. The Knowledge Process Outsourcing industry …